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How can repeated exceptions make a warning sign seem normal?

A warning can start to feel routine when earlier incidents did not end in disaster. A NASA engineer’s retrospective on Columbia describes how previous foam strikes became a reason to discount concern, even though a safe landing had not demonstrated that the underlying problem was harmless.

3–7 min

Questions you could explore

  • What evidence would distinguish an understood risk from a risk that has merely been tolerated?
  • How could repeated success without an accident change how people interpret the same warning sign?

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4–6 min
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